Make clinic visits effortless with LINE
1.Talk links LINE with clinic HIS so patients can check schedules, book visits, and track progress easily. It streamlines front-desk work and improves overall efficiency.
Simplify the Appointment Process
Clinics handle endless calls for bookings, progress updates, and patient complaints, often interrupting daily work. When schedules change, staff must call patients one by one, wasting time and effort.
1.Talk streamlines these tasks by automating reminders and updates. It cuts phone time, reduces errors, and frees staff to focus on patient care and better in-clinic service.
136 seconds
Traditional Manual Appointments
An average appointment call takes overmore than 2 minutes of front desk staff's time
Phone Appointments
Repeat Appointments
First-time Appointments
- Checking if the session is available for booking
- Confirming whether the patient has visited before
- Retrieving patient information
- Entering into the medical record system's appointment schedule
- Having the patient fill out a first-time visit form or asking for their information over the phone
- Entering into the medical record system's appointment schedule
Just 27 Seconds
LINE Appointments
Allowing patients to complete online appointments by themselves,
completely eliminates the operation time for front desk staff
Patients Booking on LINE
HIS Medical Record System Appointment Schedule
1.Talk Backend
- Registered as a friend of the clinic on LINE
- Checking if the session is available for booking
- Confirm the appointment to complete booking
- Ability to check/cancel appointments anytime
- Appointment information automatically synchronized with the appointment schedule
- Booking logic and special restrictions are all synchronized back to LINE appointment settings
- Automated LINE appointment reminders
- Confirmation or cancellation status are all synchronized back to HIS
- Ability to log in to the system at any time to check appointment status and LINE responses
Make Appointment Reminders Easy and Effective
For dental, cosmetic, or other specialized clinics that offer long treatments or paid procedures, sending SMS reminders and making confirmation calls before appointments to confirm if customers will attend is a necessary practice to reduce no-shows. However, if customers don’t answer calls, miss SMS, and eventually fail to arrive on time, it results in wasted medical resources.
1.Talk's automated and multi-stage LINE message push mechanism helps clinics save on phone and SMS costs, significantly optimize staff allocation, and improve operational efficiency, effectively reducing the no-show rate for appointments. Appointment and rescheduling records can also be synchronized with Google Calendar, aiding physicians in quickly understanding patients’ appointment statuses.
Automated LINE Appointment Reminders via 1.Talk
The response rate for LINE messages averages 85%, significantly higher than the 10% average for SMS
Front Desk Appointment Entry
48 hrs Before the Appointment
8 am On the Day of the Appointment
The actual message sending schedule can be flexibly adjusted according to the clinic's needs, including timing or custom message content
Creating a Win-Win Situation for Both Medical Staff and Patients
Seeking medical care is a serious matter, and beyond providing professional diagnosis and treatment, the introduction of digital tools can bring more convenience to the patient journey.
This not only benefits the optimization of the clinic's service experience but also tangibly improves the doctor-patient relationship, achieving a sustainable goal where the public, medical staff, and hospitals can win together.
Front Desk Nursing Staff
- Reduce repetitive task load
- Decrease administrative work costs
- Lessen on-site pressure
- Lower manual task error rates
- More time to care for patients
Clinic Management Level
- Optimize personnel cost allocation
- Improve front desk operational efficiency
- Enhance medical utilization rates
- Increase overall service satisfaction
- Promote sustainable clinic operation
Patients and Family Members
- No longer forget return appointment dates
- Access to 24-hour online booking services
- First-time and proxy bookings are all okay
- Monitor appointment progress anytime
- Avoid long waiting times
Appointments made via 1.Talk average about 60% of all bookings, with over 40% made during off-hours. This not only helps clinics to distribute patient flow but also reduces the burden of phone calls, keeping the front desk from being overwhelmed!
Dr. Yu Chen, Director of Rihe Chinese Medicine Clinic
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